Thursday, February 13, 2014

With its POD code matched to a customer name, an email and / or phone number that you can take adva


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It arrived the application Faults Enel for Apple and Android devices that allows you to receive free information on the state of the electricity grid that powers your delivery in real time. Similar service also via SMS. "If the lights go out, there is a simple way to get enlightenment." From today, you can receive free information in real time on an electrical failure in your home: the citizens of Pisa and province equipped with smartphones can use the new App Faults Enel for Apple and Android devices that allow an intuitive, simple and immediate to obtain information on the state of the electricity grid that powers your supply.
An innovation introduced by Enel Distribution which also provides wever & ducrГ© the number 320.2041500 wever & ducrГ© to send a text message for failure to have lights on, paying the cost of the message based on the agreement with your service provider. The new alternative channels of communication wever & ducrГ© and differentiated add to the toll-free number 803 500, but did not replace it. Up to this moment, in fact, all customers of Enel Distribution have only used the telephone channel to obtain information on their supply or signal faults.
With its POD code matched to a customer name, an email and / or phone number that you can take advantage wever & ducrГ© of the new app Faults Enel. Once downloaded, simply identify themselves in order to add up to a maximum of 5 dwellings (house by the sea or in the mountains, for example). In case you need a single button "Request Information" lets you know immediately why it is a problem. Both app that SMS are merely informative, and you can not send messages. For those still valid toll-free 803 500.
The new initiative is in addition to app Enel Enel Energia made available to customers to get consumption, pay bills and receive information. "With these new communication channels - says Deborah Stefani, Head of Enel Distribution Tuscany and Umbria - Service wever & ducrГ© Reporting Failures of Enel Distribution takes a major leap in technology that aims to differentiate the channels of access to information, improving the usability of the data. We can interact with customers in the management wever & ducrГ© of a complex event and delicate as the resolution of a network failure or the execution of a scheduled job trying to reduce the inconvenience wever & ducrГ© to the customers involved. "
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